← Back to Case Studies Hub
Product EngineeringLogistics & Field Service
Logistics Portal Support Deflection
Dynamic AI route tracking and customer support deflection reducing overhead.
The Challenge
Customer service departments were overwhelmed with redundant calls requesting delivery status checks, impacting overall team capacity.
Our Solution
We engineered a client portal using modern APIs and intelligent conversational workers. Customers can check real-time truck tracking data and resolve WISMO queries independently.
Delivery Approach
Built in 6 weeks. The team consisted of 1 Product Manager and 2 Full-Stack Developers working alongside operations leads.
"Our tracking deflection portal has significantly freed up our core support team's capacity."— VP of Support, Global 3PL Partners