Dispatch, driver apps, and AI triage — built for US operators.
Dispatch, driver apps, and AI triage — built for US operators.
A dispatch screen that does not melt down on peak Fridays. A driver or technician app crews actually use. A service desk that stops dropping tickets. An AI layer that triages inbound work requests, drafts the update-the-customer text, and predicts the dispatch that your most experienced dispatcher would make. FI Digital ships that stack for US logistics and field-service operators with 50 to 500 employees.
The Industry Challenge
Logistics and field-service operators in the US run on a mix of FSM tools (ServiceTitan, FieldEdge, Jobber, Housecall Pro), TMS tools, and custom apps glued together by spreadsheets and text messages. Our clients come to us when they have outgrown packaged FSM or when they need a custom system because their workflow does not fit the package. We ship dispatch, driver / technician, and customer-facing apps, and we deploy AI on the highest-cost touch points: inbound triage, scheduling, customer updates, and parts ordering.
How Each Practice Serves Logistics & Field Service
| Practice | What it does for this industry | Example outcome |
|---|---|---|
| Zoho Implementation Stack | Zoho CRM for sales and job intake; Zoho Creator for dispatch, work-order, and mobile crew apps; Zoho Desk for customer support | Single system for sales, dispatch, and service |
| Product Engineering | Custom dispatch platforms, driver / technician mobile apps, customer-facing portals with live job status | Cut dispatch cycle time 30% and self-service 40% of status calls |
| AI & Digital Workers | Inbound triage copilot, customer update drafter, dispatcher copilot, document AI on BOLs and invoices | Dispatcher handles 25-30% more jobs per shift |
| Data Engineering | Telemetry + TMS + CRM + FSM unified in a warehouse; BI on OTIF, first-time-fix, utilization | One BI view of fleet / crew utilization |
Proof & Examples
Deflected 45% of status calls with a customer-facing portal.
Cut first-time-fix cycle time by 20% with a dispatcher copilot on Zoho Creator.
Unified telemetry and TMS data into a Snowflake warehouse to drive weekly S&OP decisions.
Ready to modernize your dispatch and crew ops?
Book a Fit Call to discuss your current systems or view case studies of operators we've transformed.
Frequently Asked Questions — Logistics & Field Service
Do you integrate with ServiceTitan, FieldEdge, Jobber, or Housecall Pro?
Yes. We extend or integrate packaged FSM; we also build custom alternatives where packaged does not fit.
Can you build DOT / FMCSA-aware workflows?
Yes. HOS, eLog awareness, and DVIR workflows can be built into custom apps; we are not a DOT-compliance vendor but we build on DOT-aware data.
Do you ship iOS and Android driver apps?
Yes. React Native on a shared codebase is our standard product engineering approach.
Can you do route optimization?
We integrate with Routific, OptimoRoute, or custom OR-Tools solvers. We do not build a route-optimization engine from scratch. AI & Digital Workers can help automate the dispatch flow.
How long does a custom dispatch build take?
10 to 16 weeks is typical after Discovery. See our packages for more timeline and pricing details.